USA | Telephone | Order & Inquiries

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512-774-4997 | Monday - Friday 9 am - 5 pm (CST)

Email - General Inquiries

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info@bentleyglobalarts.com

Email - Accounting Inquiries

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accounting@bentleyglobalarts.com

Wholesale Printing, Fulfillment & Technology Services

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info@bentleyglobalarts.com or contact your account manager
For more information, download our Art Partners Service Program pdf.

Who can purchase?

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We sell only to the trade (businesses that operate in the art/wall decor marketplace). Consumers can purchase our products from local frame shops, galleries, art retailers, or our sister-brand www.globalgallery.com. Please contact us at info@bentleyglobalarts.com to request a new account set-up form. We require a Federal Tax ID # and a credit card to set up a new account.

Ordering Procedures

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We ask that you take the time to prepare your orders with care and attention to as much detail as possible. Please order by Title, SKU # and quantity only. Also, please make sure to include company name, shipping address and if possible your account # with us. Email is our preferred method of communication. We will have a record, a date/time and an immediate contact if there are questions on your order. Email is also great for order confirmations and to verify stock availability.

A $10.00 minimum handling charge will apply to all orders with a product total of less than $50.00.

Order Processing

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Print orders ship within 2-5 business days (volume orders of 100+ items may take longer).
Stretched canvas orders ship in 5-10 business days.

Shipping and Packaging

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All domestic USA orders ship via common carrier by Ground, unless expedited shipping is selected. Delivery is generally 3 days or less to any domestic USA address. Order to AK & HI will ship USPS Air Mail. For International orders, please contact us for options.

Shipment notifications, tracking numbers and invoices will be sent by email at midnight on the day your order ships.

Orders shipped on third party accounts will be charged a $5.00 packaging and handling fee or 1.5% of order value, whichever is greater. Orders shipped on BGA accounts will be charged a $7.50 packaging & handling fee or 1.5% of order value, whichever is greater. Additional packaging and handling fees may apply to oversize and large orders.

Payments and Invoicing

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We accept checks, money orders, Visa, MasterCard, American Express and Discover. Established accounts may be placed on payment terms pending performance review, application and approval. International accounts must pay by bank wire or credit card.

Our preferred method of invoicing is "green" for obvious reasons of sustainability. You will receive your invoice attached to your email shipment notification, which is sent at midnight on the day your order ships. Tracking numbers will also be included with the shipment notification.

To request a copy of an invoice please contact your account manager or send us an email to:

Discounts

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All prices listed on our website are suggested retail prices.
Standard trade discounts apply to all wholesale orders.

Canvas Transfers

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Our paper print product may not be used in the production of canvas transfers.

Unless agreed upon, returns are not accepted for any reason other than damage or incorrect shipment. If there are circumstances where an item must be returned, special authorization is required and authorization # must be issued prior to shipment. Damaged goods will need to be photographed. Returned items in less than perfect condition will be subject to reduced credit. Returns may also be subject a 15% restocking charge. Unless agreed upon, all freight costs for returns will be at the sender's expense.

Please contact your account manager for questions or returns.

We take the privacy and security of your personal and payment information very seriously. We will never share your information with a third party for any reason. Your email and contact information will only be used for order status, billing, corporate communications and update purposes.

Our full privacy policy is available upon request.